Privacy Policy

Last updated: 26 February 2020

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our Privacy Policy

 

IMPORTANT NOTICE

THE PERSONAL DATA WE COLLECT

HOW WE USE PERSONAL DATA COLLECTED

LEGAL BASIS FOR PROCESSING PERSONAL DATA

DISCLOSURE OF YOUR PERSONAL DATA

YOUR RIGHTS

DATA RETENTION

HOW DOES GODIVA KEEP YOUR DATA SECURE?

TRANSFERRING PERSONAL DATA OVERSEAS

LINKS TO OTHER WEBSITES

CHANGES TO THIS PRIVACY AND COOKIE POLICY

HOW USERS CAN CONTACT US


IMPORTANT NOTICE 

1.1 Godiva UK Limited (company number 00356451) whose registered office is at Canal Level, 102 Camley Street, Camden, London N1C 4PF (“we”, “us” or “our”) complies with the General Data Protection Regulation (Regulation 2016/679) the Data Protection Act 2018 (together, "Applicable Data Protection Laws").

 

1.2 For the purposes of Applicable Data Protection Laws, where relevant we are the “controller”.

 

1.3 Please read the following policy to understand how we may use the personal data you provide or which we collect about you.

 

1.4 This Privacy Policy may vary from time to time so please check it regularly.

 

THE PERSONAL DATA WE COLLECT 

2.1 We may collect the following personal data about you:

 

2.2 Data that you provide voluntarily: certain parts of our website may ask you to provide personal information voluntarily including:

 

(a) personal data you provide if you contact us using our website;

 

(b) personal data you provide if you contact us (including by telephone) to register, subscribe or request services or products or details about them;

 

(c) personal data you provide if you enter into a competition or promotion;

 

2.3 Data that is collected automatically: When you visit our Website, we may collect certain information automatically from your device including:

 

(a) personal data gathered using cookies;

 

(b) details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;

 

(c) information about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.

 

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

 

HOW WE USE PERSONAL DATA COLLECTED 

3.1 We may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:

 

(a) to send you information you have requested;

 

(b) to fulfill orders which you have placed for products or services;

 

(c) to deal with your enquiries;

 

(d) to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services our ours which we think may be of interest to you. Please make it clear when you provide personal data to us, should you not wish to receive such information;

 

(e) to develop, deliver and improve our products or services;

 

(f) to help us develop this website to be more useful to you;

 

(g) for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information (we aggregate this data and it does not identify any website users);

 

(h) for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or

 

(i) to send you important notices such as communications about changes to our terms and conditions and policies.

 

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION 

4.1 Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. 

 

4.2 However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. 

 

4.3 If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). 

 

4.4 If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, or for the purposes of detecting or preventing illegal activities. 

 

4.5 If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “How users can contact us” heading below.

 

DISCLOSURE OF YOUR PERSONAL DATA

5.1 We may disclose the personal data to our selected third party business partners to fulfill an order for products or services or respond to an enquiry.

 

5.2 We may disclose the personal data to our group companies and affiliates or third party data processers who may process data on our behalf to enable us to carry out our usual business practices and/or where they provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website), or who otherwise process personal information for purposes that are described in this Privacy Policy or notified to you when we collect your personal information.

 

5.3 We may also disclose your personal data to third parties including law enforcement bodies, regulatory, government agencies or other third parties in the following circumstances:

 

(a) to undertake the activities listed above;

 

(b) to conform to legal requirements or comply with legal process;

 

(c) to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;

 

(d) to protect and defend our rights or property;

 

(e) to deal with any misuse of the website; 

 

(f) to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; 

 

(g) or to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers; or

 

(h) in order to enforce or apply our terms and conditions and other agreements with third parties.

 

YOUR RIGHTS

6.1 When you use this website and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this policy.

 

6.2 You have the right to:

 

(a) opt out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the "How users can contact us" heading below.;

 

(b) apply for a copy of the data we hold about you at any time by contacting us using the contact details provided under the “How to contact us” heading below';

 

(c) request that we correct, update or remove any personal information which we hold about you. at any time by contacting us using the contact details provided under the “How to contact us” heading below';

 

6.3 In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading below;

 

6.4 Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent; and

 

6.5 You have the right to complain to the UK's Information Commissioner about our collection and use of your personal information.

 

DATA RETENTION 

7.1 We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). 

 

7.2 When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

HOW DOES GODIVA KEEP MY PERSONAL INFORMATION SECURE? 

8.1 We use appropriate technical and organisational measures to protect the personal information that we collect and process about you.  The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. 

 

TRANSFERRING PERSONAL DATA OVERSEAS

9.1 The personal data we collect from you is currently held within the United Kingdom. It is possible that in the future such personal data may be transferred, stored and/or processed outside the United Kingdom. If, in the future, we transfer, store or process your personal data outside the United Kingdom, you should be aware that other countries may not offer the same level of data protection as the United Kingdom, however we will take reasonable steps to ensure that your data is treated securely and in accordance with Applicable Data Protection Laws.

 

LINKS TO OTHER WEBSITES

10.1 This policy only applies to this website. If you link to another website from here, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by other websites.

 

CHANGES TO THIS PRIVACY POLICY

11.1 This policy was last updated on 24th May 2018. We may update this policy from time to time. When we change this policy in a material way a notice will be posted on our website along with a revised policy.

 

HOW TO CONTACT US 

12.1 If you have any questions about this Privacy Policy or our use of your personal information, please contact us at privacy@godiva.com

 

 

Phone: 00 44 (0) 208 078 6862

www.godivachocolates.co.uk

Email: customerserviceuk@godiva.com

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