Free Christmas Gift with orders over £60.

Delivery and Returns

Need help? Contact our customer service team +442031399116

 

Delivery & Returns


Delivery Information


We’re offering FREE STANDARD DELIVERY on all orders of £40 or over.
We offer a variety of shipping options which are listed below, including Standard, Next Day, and Nominated Date delivery. Please note we do not currently deliver at weekends and UK bank holidays.


UK Standard Delivery


Orders made by using our Standard Delivery service will arrive within 3-5 business days to any UK business or residential address. Please note we do not currently deliver at weekends and UK bank holidays. In extreme weather conditions please allow additional time for deliveries.

Standard Delivery is charged at £3.95


Next Day Delivery


Orders placed before 2pm (UK time) on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day (excluding bank holidays). If you place your order after 2pm, your order will ship the next possible business day. Orders placed on a Friday before 12pm (please note 12pm cut-off, not 2pm as per Monday - Thursday) will arrive on the following Monday.

We do not currently deliver on weekends or UK bank holidays.

Next Day Delivery is charged at £6.00 (available before 2pm Monday - Thursday)


UK Nominated Delivery


Orders can be scheduled for delivery on an exact date using our nominated delivery. We allow orders up to 30 days in advance to be placed, orders must be two days after order date to qualify, please use next day delivery service for orders prior to that. Please note we do not currently deliver at weekend and UK bank holidays.


GodivaChocolates.co.uk currently ships to UK addresses only. Please note UK Nominated & Next Day delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands. For delivery to China, US, Japan, Hong Kong, Turkey or the Rest of Europe, please use the “Change Country” dropdown menu at the bottom right of this web site.


Returns Information

We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva Chocolates UK. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.  

Returns Address:

Online Customer Returns - Godiva UK
Floor 2, Berger House
36-38 Berkeley Square

W1J 5AE London

For any further information on shipping or returns then please do not hesitate to contact our customer services at customerserviceuk@godiva.com
or call 08009173512