Free Standard Delivery on orders over £30.

Delivery and Returns

Need help? contact our customer service team on 0800 917 3512
 

Delivery & Returns


Delivery Information


We’re offering FREE STANDARD DELIVERY on all orders of £30 or over.
We offer a variety of shipping options which are listed below, including Standard, Next Day, and Nominated Date delivery. Please note we do not currently deliver at weekends and UK bank holidays.


UK Standard Delivery


Orders made by using our Standard Delivery service will arrive within 3-5 business days to any UK business or residential address. Please note we do not currently deliver at weekends and UK bank holidays. In extreme weather conditions please allow additional time for deliveries.

Standard Delivery is charged at £3.00


Next Day Delivery


Orders placed before 12pm (GMT) on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day (excluding bank holidays). If you place your order after 12pm (GMT), your order will ship the next possible business day. Orders placed on a Friday before 12pm (GMT) will arrive on the Monday. Please note we do not currently deliver at weekends and UK bank holidays.

Next Day Delivery is charged at £6.00


UK Nominated Delivery


Orders can be scheduled for delivery on an exact date using our nominated delivery. We allow orders up to 30 days in advance to be placed, orders must be two days after order date to qualify, please use next day delivery service for orders prior to that. Please note we do not currently deliver at weekend and UK bank holidays.


GodivaChocolates.co.uk currently ships to UK addresses only. Godiva UK does not ship to Ireland at this time. For delivery to China, US, Japan, Hong Kong, Turkey or the Rest of Europe, please use the “Change Country” dropdown menu at the bottom right of this web site.


Returns Information

We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva Chocolates UK. If, for any reason, you are not completely satisfied, simply contact us to return your order for a prompt replacement, refund, or exchange.  

Returns Address
Online Customer Returns
141 Regent Street
London
W1B 4JA

For any further information on shipping or returns then please do not hesitate to contact our customer services at customerserviceuk@godiva.com
or call 08009173512